Top Freshworks Competitors: 10 Alternatives for Your Business

Are you searching for a leading customer relationship management solution that aligns with your business needs? The right CRM platform can make or break your approach to customer relationships, productivity, and growth. 

Many businesses turn to Freshworks for its all-in-one approach to CRM, customer support, and marketing. However, it’s not a one-size-fits-all solution, and companies often seek alternatives that better match their unique requirements.

In this article, we will explore the top 10 Freshworks competitors. Odin AI stands out as a powerful option in this space by offering businesses actionable insights through advanced AI features, seamless integration, and cost-effective plans. 

Ready to elevate your customer experience? Try Odin AI’s 14-day free trial today!

What is Freshworks?

Source: Freshworks.com

Freshworks is a customer relationship management (CRM) platform that offers sales, marketing, and customer support tools. It aims to streamline customer interactions through products like: 

• Freshdesk for support
• Freshsales for CRM
• Freshchat for conversational support

With the integration of AI-powered capabilities like Freddy AI, Freshworks helps businesses automate workflows, gain actionable insights, and support customer engagement across multiple channels.

However, while Freshworks offers a comprehensive suite of features, businesses may look for alternatives for various reasons, such as:

• Pricing
• Customization needs
• Specific feature preferences

Reviews from G2 mention Freshworks’ ease of use, customization, and automation. However, users have also noted potential drawbacks like the limited feature set and customization.

These insights suggest that while Freshworks is highly effective for many, other businesses may seek competitors that better match their unique operational needs or budget constraints.

Get actionable insights and powerful automation—contact Odin AI to see how it can work for you.

Top 10 Freshworks Competitors

For businesses exploring Freshworks competitors, finding the right tool means evaluating factors like automation features, integration capabilities, customer support, and pricing.

Here, we present the top 10 Freshworks alternatives that offer comprehensive features and distinct advantages.

1. Odin AI

Odin AI stands out as the top competitor to Freshworks for businesses seeking a powerful, AI-driven platform with robust automation and customer engagement capabilities.

As a leading customer relationship management solution, Odin AI is designed to support enterprises, government entities, and startups by offering an all-in-one platform that simplifies and automates workflows using generative AI.

With its customizable knowledge base, Odin AI empowers businesses to manage and retrieve customer information effortlessly.

One of Odin AI’s most notable advantages is its extensive automation capabilities. Businesses can automate:

• Customer support
• Invoicing and billing
• HR onboarding
• Project management
• Email marketing campaigns

The Odin Automator supports over 200 integrations, which make it easy to connect with popular tools such as Instagram, Dropbox, Figma, and Discord.

With Odin AI’s capabilities, businesses gain a comprehensive platform designed to streamline customer interactions and boost team productivity.

Key Features:

• Knowledge vault: AI-powered knowledge base for quick information retrieval
• Odin Automator: No-code automation with 200+ integrations
• AI-powered notetaker: Captures meeting highlights and action items
• Custom chatbot builder: High-performance, multilingual chatbots
• On-prem deployment: Data security for compliance-focused organizations

Pricing for Odin AI starts at $79/seat/month–suitable for small teams and individuals looking to implement AI solutions. For large corporations and enterprises, a custom plan is available.

Ready to see how Odin AI can improve your customer engagement and productivity? Book a demo today to explore Odin AI’s powerful features and discover how it can streamline workflows and support your team’s growth.

Experience Next-Level Automation with Odin AI. Try it today!

2. Salesforce Sales Cloud

Source: Salesforce.com

Salesforce Sales Cloud is a CRM platform designed to accelerate sales, support productivity, and streamline customer relationships. It combines AI-driven insights with sales automation to facilitate the entire sales cycle, from lead generation to customer retention.

Sales Cloud includes tools for managing pipelines and sales analytics. With features like Agentforce for automated lead nurturing, Sales AI for predictive insights, and integrated sales management, Salesforce Sales Cloud allows sales teams to manage and scale their operations.

Pricing:

• Enterprise: $165/user/month – Advanced pipeline management, conversation intelligence, workflow automation.
• Unlimited: $330/user/month – Includes predictive AI, sales engagement, and full sandbox for testing.
• Einstein 1 Sales: $500/user/month – Adds Einstein Copilot for generative AI, team collaboration with Slack, and integration with Data Cloud for unified data.

3. HubSpot CRM

Source: Hubspot.com

HubSpot CRM offers a platform for businesses seeking to streamline customer data, sales, and marketing processes. With its Smart CRM, HubSpot unifies marketing, sales, and service teams for a centralized view of all customer interactions.

HubSpot’s CRM includes tools for lead generation, activity tracking, AI-driven deal insights, and customer support functionalities. 

Additionally, the platform is designed to prevent leads from “slipping through the cracks” by offering a dashboard that tracks customer interactions across email, social media, and phone calls.

Pricing:

• Marketing Hub Starter: $20/month per seat – Basic marketing tools, 1,000 contacts included.
• Starter Customer Platform: $20/month per seat – Essential marketing, sales, service, and content tools, includes 1,000 contacts.
• Marketing Hub Professional: $890/month – Includes 3 seats, advanced automation, and 2,000 contacts.
• Marketing Hub Enterprise: $3,600/month – Includes 5 seats, custom analytics, and 10,000 contacts.

4. Zoho CRM

Source: Zoho.com

Zoho CRM is a customer relationship management platform that offers tools for building and maintaining customer relationships through its contextual AI and user-friendly interface. 

It helps companies streamline processes with features like sales forecasting, territory management, and advanced analytics.

Key functionalities include AI-driven insights, customizable workflows, and integration with various business tools. Zoho CRM is suitable for organizations aiming to improve customer interactions and sales through automation.

Pricing:

• Standard: $20/user/month – Includes mass email, custom fields, workflows, sales forecasting, and Google Calendar sync.
• Professional: $35/user/month – Adds Blueprint, CPQ, sales signals, inventory management, and webhooks.
• Enterprise: $50/user/month – Provides Zia AI assistant, multi-user portals, custom modules, journey orchestration, and sandbox.
• Ultimate: $65/user/month – Offers extended AI capabilities, advanced customization, augmented analytics, unified business insights, and advanced administration.

5. Zendesk

Source: Zendesk.com

Zendesk focuses on AI-driven, personalized customer service solutions catering to customers and employees. The platform offers a service suite that includes messaging, live chat, a ticketing system, an AI-powered agent workspace, and new voice support capabilities.

With an aim for efficiency, Zendesk automates workflows, supports customization with pre-built analytics dashboards, and integrates over 1,000 apps. 

Its AI capabilities provide proactive support, which turns customer interactions through personalized recommendations and automation.

Pricing:

• Suite Team: $55/agent/month – Ticketing, email, chat, voice, social messaging, analytics, and integration with 1,000+ apps.
• Suite Growth: $89/agent/month – Includes everything in Suite Team, plus pre-defined responses, custom business rules, and advanced automation options.
• Suite Professional: $115/agent/month – Includes everything in Suite Growth, with additional features such as multiple ticket forms, advanced analytics, and custom and live analytics.
• Suite Enterprise: Custom pricing – Comprehensive features, advanced AI capabilities, and custom enterprise-level solutions, ideal for large organizations.

Recommended Reading

Top 12 Zendesk Competitors: Best Alternatives in 2024

6. Pipedrive

Source: Pipedrive.com

Pipedrive is a CRM solution designed for sales teams. It emphasizes ease of use, AI-driven insights, and customizable pipeline management to boost deal closure rates.

The platform’s features include automated lead nurturing, sales insights, and AI-powered email composition. Sales teams can gather actionable data and apply tools to optimize every sales process step.

With integrations for over 500 apps, including Slack, Gmail, and Asana, Pipedrive supports seamless connectivity across platforms. Additionally, Pipedrive’s Marketplace allows businesses to improve their tech stack with various integrations so sales teams can maintain a unified workflow for increased efficiency.

Pricing:

• Essential: $24/month per seat – Basic sales management, pipeline and deal tracking, 400+ integrations, personalized onboarding.
• Advanced: $44/month per seat – Full email sync, automation builder, meeting scheduling, live chat support.
• Professional: $64/month per seat – AI-powered sales assistant, contract management with e-signatures, team management, custom reporting.
• Power: $79/month per seat – Project planning, 24/7 live chat and phone support, increased account control.
• Enterprise: $129/month per seat – Full feature access, enhanced security, unlimited reports, maximum automation capacity.

7. HelpDesk

Source: Helpdesk.com

HelpDesk provides a streamlined, AI-powered ticketing system designed for customer support teams. 

It consolidates customer messages in a single platform, offers intuitive automation options, and boosts efficiency with features like high-end ticket filtering and feature-rich dashboards for organized work.

The platform also supports seamless integrations with various tools, making it adaptable to different business environments. Its AI capabilities, such as automatic ticket summaries and tone adjustments, help it provide efficient customer support and engagement solutions.

Pricing:

• Team: $29/month per agent – Basic support features including 5 teams, 5 forwarding addresses, 5 email templates, and 5 activated workflows.
• Business: $50/month per agent – Multibrand operations with 100 teams, 100 forwarding addresses, 100 email templates, and 50 activated workflows.
• Enterprise: Custom pricing – Includes all features from the Business plan plus dedicated support, security assistance, white labeling, and product training.

8. Insightly

Source: Insightly.com

Insightly Service is a customer support and CRM solution designed to streamline ticket management, provide relevant customer insights, and boost team collaboration. 

It allows businesses to centralize customer interactions, guaranteeing quick issue resolution and improved customer satisfaction.

Features of Insightly include customizable public portals for self-service, knowledge articles for streamlined support delivery, and analytics for tracking support metrics. Its automation capabilities enable businesses to manage inquiries efficiently.

Pricing:

• Plus: $29 per user/month – Includes lead and contact management, project management, advanced reports, and pre-built business dashboards.
• Professional: $49 per user/month – Adds lead assignment and routing, workflow automation, and custom page layouts.
• Enterprise: $99 per user/month – Offers sandboxes, products, pricebooks, quotes, and comprehensive audit logging.

9. Monday

Source: Monday.com

Monday is a CRM platform with features designed to streamline and automate sales processes. Its AI capabilities offer automated task generation, email composition, and summarization tools, which boost productivity by reducing manual work.

The platform also provides formula-building features that simplify complex data processing, as well as comprehensive client communication tools that integrate email templates and track interactions. 

Its mobile app allows users to manage the sales pipeline on the go, and the platform supports seamless integrations with popular apps.

Pricing:

• Basic: $12/month per seat – Includes unlimited customizable pipelines, contacts, boards, and basic lead and deal management.
• Standard: $14/month per seat – Adds advanced CRM features like activity management, email integration, quotes, invoices, and custom automation.
• Pro: $24/month per seat – Features sales forecasting, email tracking, and custom CRM automation, along with Google Calendar sync and advanced permissions.
• Enterprise: Contact sales for pricing – Offers all Pro features plus lead scoring, advanced security and governance, HIPAA compliance, and team goals.

10. Nimble

Source: Nimble.com

Nimble is a CRM solution that offers a relationship-focused platform for entire teams beyond traditional sales management. It integrates seamlessly with Outlook, Gmail, and social media.

Key features include contact enrichment through social profile matching, lead and pipeline management, customizable workflows, and automation tools, which streamline customer outreach and engagement.

Pricing:

• Nimble Plan: $29.90/month per seat – Includes 25,000 contact records, 2 GB storage per seat, Microsoft 365 and Google Workspace integration, Nimble Prospector, and a 14-day trial.

See how AI can transform your customer management—start your 14-day free trial with Odin AI.

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Importance of Exploring Freshworks Alternatives

Exploring alternatives to Freshworks is important for businesses aiming to find a CRM solution that perfectly matches their unique needs.

While Freshworks offers a range of tools for customer relationship management, customer service software, and marketing automation, it may not always be the ideal fit for every organization.

Evaluating other options enables companies to select a platform that aligns with their specific requirements for customer service operations, technical expertise, and customer service performance.

Finding the Right Fit for Your Business Needs

Every business has unique requirements for managing customer relationships, support, and marketing.

While Freshworks provides an all-in-one solution, exploring alternatives allows you to find a platform that better aligns with your specific goals and workflows, particularly when optimizing customer service processes and boosting productivity.

Enhanced Automation Capabilities

Some businesses need advanced automation to:

• Streamline repetitive tasks
• Manage large volumes of customer interactions
• Handle complex workflows

By considering Freshworks alternatives, you may find CRM solutions with automation features designed to your customer service software and marketing automation needs.

Deeper Analytics and Data Insights

Freshworks provides a solid CRM foundation, but companies seeking deeper insights through robust analytics may benefit from exploring other platforms.

Many Freshworks competitors emphasize data analytics. They offer businesses the tools to extract valuable insights and improve customer service performance based on data-driven decisions.

Odin AI, for example, provides advanced analytics that helps teams:

• Understand customer behaviors
• Optimize workflows
• Make informed adjustments

Flexible Integration Options

Integration capabilities are important for seamless workflow management.

If your business relies on specific tools or platforms, it’s important to find a CRM that integrates smoothly with your existing tech stack.

Freshworks alternatives often offer a wider range of integrations or more customizable options, which make it easier to align with your technical expertise and operational requirements.

• Add users as your team expands
• Expand features to meet evolving business needs
• Support growing and complex customer service operations
• Integrate seamlessly with additional tools and platforms
• Manage increased data volumes and advanced analytics

A scalable CRM guarantees that your customer service processes keep pace with your business growth.

Take your customer service to the next level with Odin AI’s seamless integrations.

How to Evaluate Freshworks Competitors

When selecting a Freshworks alternative, there are several methods and key factors to consider.

Here’s a closer look at what to consider:

Customization Options

Different companies have unique workflows and requirements. Look for platforms that offer extensive customization options so businesses can tailor the CRM to their specific processes.

Competitors like Odin AI, Salesforce, and Zoho CRM provide flexibility in customizing fields, workflows, and dashboards. This enables customer service teams to optimize their tools for exceptional customer support.

Odin AI, in particular, allows businesses to configure its AI-driven features to match specific customer service processes and sales workflows. It offers customization across:

• Automation settings
• Data fields
• Reporting dashboards

Ease of Use and User Satisfaction

Platforms with a low learning curve and intuitive interfaces enable customer service teams to adopt them quickly and focus on core tasks.

Solutions like Odin AI, HubSpot, and Pipedrive are known for their simplicity, which makes them ideal for teams seeking to improve customer satisfaction without extensive technical expertise.

Odin AI, in particular, combines powerful AI-driven features with an intuitive interface so teams can:

• Manage customer interactions
• Automate workflows
• Access insights seamlessly

Pricing and Affordability

Costs can vary significantly between CRM platforms. Options like Odin AI and Zoho CRM offer important features at an affordable price, while more robust platforms like Salesforce may come with a higher cost but include advanced features.

Odin AI provides flexible pricing options, starting with a standard plan suitable for small teams and growing businesses alongside custom plans for larger enterprises with specialized needs.

Evaluating pricing against the specific needs and budget constraints of your organization is important to guarantee you get the best value for exceptional customer support and scalability.

Data Security and Compliance

Protecting customer data is paramount, especially in customer service software. Look for platforms that prioritize data security, including features like:

• Encryption
• Secure APIs
• Two-factor authentication

Odin AI offers robust security features designed to safeguard sensitive information while guaranteeing compliance with industry standards.

With advanced security protocols and options for on-premises deployment, Odin AI is an ideal choice for businesses that need to meet regulatory requirements and protect customer data in regulated markets.

Curious how Odin AI can fit into your workflow? Get started with a 14-day free trial.

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Practical Applications of Freshworks Competitors

Choosing the right Freshworks alternative can have a meaningful impact on how a business handles customer service, sales, and marketing processes.

Below, we’ll explore real-life applications of Freshworks competitors to show how they can support diverse business processes and improve efficiency.

Efficient Ticket Management

Platforms like Zendesk and HelpDesk are good at organizing and prioritizing customer support tickets so businesses can manage customer interactions effectively. This helps ensure timely responses to inquiries.

Odin AI improves this functionality with its advanced CRM software and customizable automation options so businesses can assign tickets based on:

• Urgency
• Topic
• Customer history

Multichannel Support

Supporting customers across various channels—email, chat, social media, and phone—can be challenging.

Odin AI simplifies this by offering multichannel support so teams can handle all communications from one central platform.

Odin AI’s marketing automation capabilities further improve response consistency by automating routine follow-ups and providing personalized responses. This creates a cohesive and seamless customer experience.

Data-Driven Customer Engagement and Relationship Management

Odin AI uses customer data to boost engagement by personalizing interactions based on customer behaviors and past interactions.

With Odin AI’s robust CRM software, businesses can manage customer relationships more effectively by using data to set up:

• Automated follow-ups
• Personalized emails
• Action-driven messages

These features help companies stay connected with their clients, which fosters loyalty and manages customer relationships more strategically.

Project and Task Management

Odin AI integrates project management tools within its CRM platforms.

Odin AI’s project management functionality helps teams track task progress, streamline project workflows, and guarantee accountability.

By combining CRM and project management, Odin AI provides a comprehensive solution to manage customer relationships and internal projects.

Discover a smarter way to manage customer interactions—schedule a call with Odin AI.

Why Odin AI is the Best Freshworks Competitor

Odin AI stands as the number one competitor to Freshworks by offering a comprehensive suite of AI-driven tools that boost customer relationship management to a new level. 

With advanced automation, data-driven insights, and seamless integrations, Odin AI addresses the evolving needs of businesses across customer support, sales, and project management.

For companies looking to scale, Odin AI offers a future-ready solution that grows with their needs, from personalized marketing automation to advanced ticketing and workflow management. Its intuitive interface and robust CRM software enable teams to streamline processes, drive customer satisfaction, and maintain meaningful customer relationships.

With Odin AI, businesses get a versatile and powerful platform tailored for growth and efficiency. Ready to see how Odin AI can transform your customer management approach? Book a demo today!