9 Best Ecommerce AI Chatbot Solutions to Increase Sales

Chatbots have changed how businesses engage with customers. As companies work to improve experiences and streamline operations, they’ve become a cornerstone of efficient communication. 

In this blog, we’ll explore the best ecommerce chatbot examples, their features, and benefits and delve into practical use cases. Whether you’re looking to streamline your support team’s workload or provide personalized experiences for online shoppers, this guide offers valuable insights.

With Odin AI, businesses gain access to cutting-edge conversational AI solutions that simplify complex workflows and deliver meaningful customer interactions. As an AI chatbot for ecommerce, Odin AI excels in providing personalized experiences, guiding shoppers through their journey, and addressing inquiries in real time.

Transform your ecommerce experience—book a demo with Odin AI today!

What is an Ecommerce Chatbot?

Ecommerce chatbots are conversational tools that improve the shopping experience by simulating human-like interactions.

Powered by artificial intelligence, these chatbots leverage advanced technologies like natural language processing (NLP) and machine learning to:

• Interpret customer queries
• Offer relevant responses
• Assist shoppers throughout their journey

Boost customer satisfaction and sales—try Odin AI’s 14-day free trial.

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Top 9 Ecommerce Chatbots

Choosing your own chatbot can make a big difference in improving customer interactions, driving sales, and supporting operational efficiency.

For businesses seeking inspiration or comparison, exploring ecommerce chatbot examples can provide valuable insights into their capabilities and use cases.

Here’s a look at the top 9 ecommerce AI chatbots, with Odin AI leading the way for its comprehensive features and adaptability.

1. Odin AI

Odin AI stands as a frontrunner among ecommerce AI chatbot solutions. It delivers a comprehensive platform designed to improve customer interactions and drive online business success.

At the core of Odin AI’s strength is its ability to provide personalized customer experiences at every touchpoint in the shopping journey.

By leveraging NLP and machine learning, Odin AI understands user intent, offers product recommendations, and addresses customer inquiries in real time.

One of the standout features of Odin AI is its integration capabilities with major ecommerce platforms and tools. Businesses can deploy Odin AI across websites, messaging apps like WhatsApp and Facebook Messenger, and other digital channels.

Its no-code chatbot builder empowers businesses to design and deploy high-performance chatbots effortlessly, regardless of technical expertise.

Key Features of Odin AI

• Personalized product recommendations
• Omnichannel support
• Custom knowledge base
• Multilingual capabilities
• Abandoned cart recovery

Odin AI offers two flexible pricing plans to suit different business needs. 

The Pro Plan is priced at $79 per seat per month and provides access for up to 50 seats and 2,000 credits per user. The Enterprise Plan offers custom pricing, API access, and tailored credits for larger corporations.

Both plans come with a 14-day free trial so you can explore the platform’s capabilities risk-free.

Take your ecommerce strategy to the next level with Odin AI. Book a demo today and see how it can transform your customer interactions and drive growth for your business!

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2. Tidio

Source: Tidio.com

Tidio is an AI-driven chatbot and live chat platform that improves customer interactions for ecommerce businesses. With its AI chatbot, Lyro, Tidio can resolve customer inquiries without human intervention.

It integrates with websites and messaging platforms like Facebook Messenger. Businesses can provide real-time support, track visitors, and engage customers.

Tidio also offers automation tools to handle tasks such as abandoned cart recovery and personalized product recommendations, all within a single interface.

Pricing:

• Starter Plan: $29/month – Includes 100 handled conversations, basic analytics, live visitor tracking, operating hours management, and live chat support.
• Growth Plan: $59/month – Offers up to 2,000 handled conversations, advanced analytics, Tidio-powered features, permissions.
• Plus Plan: $749/month – Provides custom handled conversations, dedicated success manager, custom branding, API access, multilingual bots.
• Premium Plan: $2,999/month – Includes unlimited handled conversations, 5,000 Lyro AI conversations, a guaranteed 50% AI resolution rate, priority support, admin roles.

3. Chatfuel

Source: Chatfuel.com

Chatfuel is an AI-driven platform for streamlining customer interactions on messaging channels such as WhatsApp, Facebook, and Instagram.

Its flagship feature, Fuelly AI, automates tasks like abandoned cart recovery, lead qualification, product recommendations, and appointment bookings.

The platform also connects with tools like Stripe, Calendly, and Zapier so businesses can create an efficient customer journey.

With its ChatGPT integration, Chatfuel guarantees human-like interactions, which improves the overall shopping experience.

Pricing:

• Business: $19.99/month – Includes 1,000 conversations, live chat, shared inbox, mobile app, re-engagement messages, audience segmentation.
• Enterprise: $300/month – Provides everything in the Business plan plus a personal account manager, bot-building services (10 free hours), and bulk pricing options.

4. ManyChat

Source: Manychat.com

ManyChat is a platform that drives sales and customer engagement through Instagram DM marketing and multi-channel automation.

It helps ecommerce businesses attract leads, convert followers into customers, and automate sales funnels.

With features like answering FAQs, personalized customer interactions, and lead generation tools, ManyChat simplifies communication while boosting conversion rates.

Pricing:

• Free Plan: $0/month – Includes access to unlimited custom flows, engagement for up to 1,000 contacts, Instagram Direct Messages, Facebook Messenger, and WhatsApp.
• Pro Plan: $15/month – Adds access to SMS and email messaging, scaled pricing based on contacts, growth tools, advanced analytics, and unlimited engagement.
• Elite Plan: Custom Pricing – Offers dedicated onboarding, strategic recommendations, and priority support for technical questions.

5. Gorgias

Source: Gorgias.com

Gorgias is an AI-powered customer experience platform designed to streamline support.

It centralizes conversations across email, live chat, phone, and social media channels. Gorgias aims to support businesses by providing personalized and efficient customer service.

The platform can automate up to 60% of repetitive customer queries, such as order updates, returns, and FAQs.

With integration into Shopify and other tools, Gorgias provides a unified dashboard that facilitates personalized customer responses, improved pre-sales support, and actionable insights to boost revenue.

Pricing:

• Pro (Base): $360/month – Includes 2,000 helpdesk tickets, a centralized inbox for multi-channel support, and Shopify integration with rich customer data.
• Pro (10% Automation): $666/month – Offers 2,000 helpdesk tickets, automation for 200 tickets, and enhanced customer interaction tools.
• Pro (20% Automation): $810/month – Features 2,000 helpdesk tickets, automation for 400 tickets, and advanced analytics for ticket management.
• Pro (30% Automation): $1,000/month – Provides 2,000 helpdesk tickets, automation for 600 tickets, dedicated support, and advanced automation workflows.

6. LivePerson

Source: Liveperson.com

LivePerson is a conversational AI platform designed for businesses aiming to boost digital customer interactions.

It bridges traditional call centers with modern, AI-driven messaging across omnichannel platforms. The platform aims to help brands provide personalized customer support and improve user satisfaction.

Features like the Conversational Cloud allow for real-time responses and predictive insights powered by AI to better understand customer intent.

Its Generative AI capabilities provide scalable self-service options while integrations streamline workflows across CRM and other tools.

Pricing:

• Custom Quote

7. Zendesk Answer Bot

Source: Zendesk.com

Zendesk delivers an AI-first solution for ecommerce businesses so brands can provide fast, personalized, and seamless customer service across multiple channels.

It features advanced AI tools such as Zendesk Agent Copilot and intelligent bots to automate routine inquiries. Zendesk also offers options for 24/7 support so agents can focus on more complex customer needs.

With a centralized workspace, agents can access all conversations and customer context in one place, ensuring efficient service delivery.

Pricing:

• Suite Team: $55/agent per month – Offers a ticketing system, email, chat, voice, and social messaging support, along with a centralized help center and AI agents for basic automation.
• Suite Growth: $89/agent per month – Builds on Suite Team with advanced business rules and triggers, automation capabilities, and additional tools to enhance operational efficiency.
• Suite Professional: $115/agent per month – Adds multiple ticket forms, skills-based ticket routing, and light agents for better team collaboration and streamlined ticket management.
• Suite Enterprise: Custom Pricing – Includes all Suite Professional features, plus advanced AI-powered content cues, SLA management, custom roles.

8. Drift

Source: Salesloft.com

Drift uses AI-powered chatbots and conversational marketing to convert website visitors into qualified leads. The platform provides real-time customer support to improve customer experiences across all touchpoints.

Drift’s features include AI-driven insights for prioritizing high-intent buying signals. Users can create customizable chatbots for personalized conversations with live chat functionality, as well as conversational landing pages to build dynamic customer journeys.

Its Bionic Chatbots and ROI reporting capabilities help businesses scale their marketing efforts while delivering tailored, human-like experiences 24/7.

Pricing:

• Advanced Plan – Custom pricing: Includes automated workflows for pipeline generation, rep coaching with tailored insights, conversation intelligence for call recording and analytics, and opportunity management for seamless deal progression.
• Premier Plan – Custom pricing: Offers all features of the Advanced Plan with additional tools for full customer lifecycle workflows and advanced forecasting and revenue management for predictable quarter-on-quarter growth.

9. Intercom

Source: Intercom.com

Intercom provides an AI-driven platform for ecommerce businesses looking to improve customer engagement and streamline support.

Its features include the Fin AI Agent, which delivers human-like customer service, personalized responses, and multilingual support.

With automated workflows, email, chat, SMS, and social media integration tools, Intercom supports businesses in creating cross-channel customer experiences.

Pricing Plans

• Essential Plan: $39/seat/month – Includes basic chatbots and automations, AI Composer, ticket tracking, public help center, and shared inbox.
• Advanced Plan: $99/seat/month – Features all Essential Plan tools plus workflow automation, 20 included bots, and advanced analytics for scaling support.
• Expert Plan: $139/seat/month – Offers all Advanced Plan features with 50 included bots, advanced reporting, custom workflows, and tailored solutions for large support teams.

Why Ecommerce Chatbots Are Important for Today’s Businesses

Ecommerce chatbots bring value to businesses by providing 24/7 customer support, guiding users through the purchase journey, and delivering personalized shopping experiences.

Round-the-Clock Customer Service

Ecommerce chatbots are available at any hour, so customer queries are addressed immediately, even outside regular business hours.

This 24/7 availability is important for ecommerce stores that serve a global audience, as it removes barriers caused by time zones and allows shoppers to get help whenever they need it.

Improving the Customer Journey

An AI chatbot for ecommerce acts as a virtual shopping assistant, which provides guidance from the initial visit to checkout.

These chatbots can:

• Answer product questions
• Suggest alternatives
• Address concerns about sizing or availability

This guided journey not only increases the likelihood of a sale but also helps reduce cart abandonment by addressing any questions or concerns in real time.

Cost Savings on Customer Support

By handling routine queries and FAQs, ecommerce chatbots relieve pressure on customer service teams.

This reduction in the need for live support means businesses can allocate resources more effectively so human agents can focus on complex inquiries.

For example, ecommerce chatbots can manage questions on order status, shipping policies, and returns—tasks that would otherwise consume valuable time for human agents.

Enhanced Personalization

An ecommerce chatbot provides personalized experiences by analyzing:

• Customer interactions
• Purchase history
• Browsing behavior
• Demographic information
• Cart contents

By integrating with social media platforms, chatbots can reach customers where they spend most of their time so they can deliver personalized recommendations that help create a memorable shopping experience.

Streamline your operations with Odin AI’s cutting-edge chatbot solutions—get started now!

Methods and Techniques for Implementing Ecommerce Chatbots

Implementing chatbots for ecommerce involves several steps and techniques, each designed to guarantee that the chatbot meets the needs of both the business and its customers.

1. Choosing the Right Ecommerce Chatbot Platform

Businesses must evaluate the compatibility of the ecommerce chatbot with their existing systems.

Advanced features like natural language processing (NLP), analytics, and multi-channel support are important for delivering personalized and efficient customer interactions.

The platform should support business growth by expanding its features as customer needs and operations grow.

2. Defining Ecommerce Chatbot Goals and Key Performance Indicators (KPIs)

It’s important to set clear goals to determine the chatbot’s role in the customer journey.

Goals may include improving response times, increasing customer satisfaction, or boosting sales through personalized product recommendations.

Once goals are established, it’s helpful to outline specific key metrics to track performance, such as:

• Response time
• Customer satisfaction score
• Conversion rate
• Resolution rate

Tracking these KPIs provides insights into how well the chatbot performs and highlights areas for improvement.

3. Designing an Effective Conversation Flow

An effective ecommerce chatbot requires a well-structured conversation flow.

This flow determines how customers interact with the bot because it guides them from initial greetings to specific solutions.

A well-designed conversation flow should:

• Provide a friendly introduction
• Use simple language
• Include options for quick navigation
• Set expectations
• Personalize responses

By crafting intuitive flows, businesses can enhance user engagement and deliver a seamless customer experience.

4. Optimizing Ecommerce Chatbot Responses with Machine Learning

Machine learning allows the ecommerce chatbot to learn from past interactions, continuously improving its ability to understand and respond to consumer queries.

By analyzing chat transcripts, machine learning algorithms enable the chatbot platform to recognize patterns in questions, improve client support, and deliver more accurate and relevant responses over time.

5. Integrating with Analytics and CRM Systems

Integrating with analytics and CRM systems is important for businesses to gain a complete view of chatbot performance and customer behavior.

CRM integration, such as Odin AI’s integration with Salesforce, enables businesses to sync customer data, personalize interactions, and maintain records of past conversations.

This guarantees a unified customer experience, especially when transitioning between AI-driven chatbots and human agents.

Take your customer interactions to the next level with Odin AI—sign up for a free trial.

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Practical Applications of Ecommerce Chatbots

Chatbots for ecommerce are versatile tools with applications that extend across various aspects of online shopping.

By integrating into digital shopping platforms, chatbots for ecommerce provide personalized assistance, handle routine queries, and guide shoppers through their purchase decisions.

Answering Frequently Asked Questions (FAQs)

One of the most common uses of AI chatbots in ecommerce is addressing frequently asked questions.

By providing instant answers to routine inquiries, chatbots assist users in getting the information they need quickly.

Examples of FAQs handled by chatbots include:

• Order status and tracking
• Return and exchange policies
• Product information

Handling FAQs with an AI chatbot not only reduces customer wait times but also guarantees that information remains consistent and accurate.

By efficiently assisting users, chatbots improve customer satisfaction and streamline support operations.

Providing Product Recommendations

AI chatbots equipped with machine learning and data analytics can offer personalized product recommendations based on a user’s browsing history, previous purchases, and preferences.

By incorporating chatbot elements like dynamic product suggestions and tailored interactions, these chatbots analyze customer data to suggest products that align with the shopper’s interests.

Personalized recommendations are a powerful way to engage customers. They improve the shopping experience and ultimately boost sales.

Assisting with the Checkout Process

Cart abandonment is a major issue in ecommerce, often caused by distractions, doubts, or questions during the checkout process.

An AI chatbot can address this by guiding customers through each stage, answering last-minute questions about:

• Payment options
• Shipping methods
• Delivery times

By leveraging purchase history, chatbots integrated with an ecommerce platform can offer personalized incentives, such as real-time discounts or coupons, to encourage hesitant shoppers.

They can also send reminders for abandoned carts via platforms like Facebook Messenger or email.

Handling Customer Service and Support Requests

AI chatbots handle basic issues and escalate more complex ones to human agents when necessary.

Examples of support tasks managed by chatbots include:

• Order modifications
• Technical support
• Resolving account issues
• Order tracking

By managing these initial support tasks, AI chatbots improve the efficiency of the sales process and the overall customer experience by delivering faster and more accurate resolutions.

Promoting Sales, Discounts, and Seasonal Campaigns

An ecommerce chatbot is an effective tool for promoting special deals, seasonal campaigns, and exclusive offers. This makes them valuable assets for marketing teams and online stores.

By sending targeted messages aligned with the company’s brand voice, chatbots guarantee that promotions feel personalized and consistent with the business’s identity.

Simplify your workflows and improve customer support—choose Odin AI today.

Why Odin AI Stands Out as the Best Ecommerce AI Chatbot

Odin AI redefines the AI chatbot for ecommerce experience with its unmatched intelligence, adaptability, and robust features designed to elevate customer interactions.

With advanced natural language processing and machine learning, Odin AI delivers seamless, human-like conversations that guide shoppers, recommend products, and resolve queries instantly.

Its integration-friendly platform works effortlessly with major ecommerce tools, while features like real-time order tracking, personalized upselling, and 24/7 multilingual support guarantee your business stays ahead of customer expectations.

If you’re ready to improve your ecommerce operations and boost customer satisfaction, book a demo with Odin AI today!