Looking for the right live chat tool can be overwhelming, especially with so many options available.
Businesses today need solutions that help them engage with customers quickly and efficiently. That’s where live chat alternatives like Tidio help.
In this blog, we’ll explore the top Tidio alternatives and how each one stands out. Whether you need advanced automation, simple integrations, or scalable support, there’s a tool that can meet your specific needs.
We’ll also cover Odin AI’s live chat capabilities, which offer a seamless solution for businesses seeking reliable, AI-powered customer support.
By the end of this guide, you’ll have a clearer idea of which live chat platform best suits your business.
Improve your customer support—book a demo with Odin AI today!
What is Tidio?
Source: Tidio
Tidio is a live chat software that helps businesses manage customer conversations through real-time interactions.
It combines live chat features with automation for a more efficient way to engage with website visitors and answer customer queries.
This tool helps businesses offer immediate assistance by embedding a live chat app directly on their website. Your customer support team will find it easier to handle requests on the spot.
Tidio also integrates with social media platforms and CRMs to create a unified solution for managing customer interactions across multiple channels. This makes Tidio part of a broader set of customer service tools designed to simplify support efforts.
Change your live chat experience—try Odin AI now!
Top 7 Tidio Alternatives for Live Chat and Customer Support
Each business has unique needs, whether real-time communication, scalability, or seamless integration with other tools.
It’s important to consider key features that make customer support software effective, such as ease of use, flexibility, and the ability to scale with growing customer demands.
Below is a detailed look at the top seven Tidio alternatives, with Odin AI leading the pack as the most comprehensive customer support software solution for companies of all sizes.
1. Odin AI
Odin AI is an all-encompassing platform that uses advanced generative AI technology to simplify and automate business processes. It excels in providing businesses with the tools needed to automate key workflows, such as:
Customer service
Task automation
Meeting documentation
Odin AI’s standout feature for live chat is its Generative AI-powered Chat Support Agent, which transforms customer interactions by understanding human conversation. This provides real-time assistance and handles support tickets across multiple channels.
The platform’s no-code chatbot builder allows businesses to quickly deploy customized chatbots that integrate seamlessly with popular platforms like Microsoft Teams, Google Workspace, Salesforce and more.
Additionally, Odin AI’s Knowledge Vault and AI Meeting Assistant improve internal collaboration by automatically capturing important information during meetings and transcribing key points in real-time.
The platform also provides on-premise deployment options to meet data privacy requirements.
Pricing:
Pro: $79 per seat/month for up to 50 seats with 2,000 credits/month.
Enterprise: Custom pricing for large-scale organizations with API access and tailored features.
Odin AI offers a 14-day free trial so businesses can explore its capabilities fully.
Book a demo today and discover how Odin AI can improve your live chat experience and customer support workflows.
Recommended Reading
Enhancing Customer Experience in E-commerce with AI Chatbot
2. Zendesk
Source: Zendesk.com
Zendesk is a customer service platform suitable for large businesses that need powerful tools to manage customer interactions across various channels.
From live chat to AI-driven automation and ticketing, Zendesk provides personalized, proactive support to improve customer satisfaction.
With integration across channels like email, chat, social media, and voice, Zendesk offers a unified platform for customer support teams.
Its AI tools handle customer queries more by reducing response times and improving team performance with built-in predefined responses and custom workflows.
Pricing:
Support Team: $25/per agent/month with a ticketing system, email and more
Suite Team: $69/agent/month with a ticketing system and essential support channels
Suite Professional: $149/agent/month with multilingual support and customizable ticketing forms
Suite Enterprise: Custom pricing
Recommended Reading
Top 12 Zendesk Competitors: Best Alternatives in 2024
3. Freshdesk
Source: Freshworks.com
Freshdesk is a customer support platform that automates customer service workflows. With features like AI-powered chatbots and advanced ticketing management, it helps businesses handle customer inquiries across multiple channels, such as email, chat, and social media.
Its self-service options, powered by AI, enable customers to resolve their issues independently.
The platform reduces the number of tickets and frees up time for support agents. Freshdesk also integrates with popular tools like Salesforce and Microsoft Teams.
Pricing:
Free: Up to 10 agents with a shared inbox and integrated knowledge base
Growth: $18/agent/month with automation, performance reporting, and customer portals
Pro: $59/agent/month with customizable ticketing systems and routing mechanisms
Enterprise: $95/agent/month with workflow automation, advanced security features, and analytics
4. Crisp Chat
Source: Crisp.chat
Crisp Chat is a messaging platform suitable for small businesses and startups looking to improve customer engagement.
With its intuitive shared inbox, the platform brings conversations from live chat, email, and messaging apps like WhatsApp and Instagram.
It also offers tools like co-browsing, chatbots, and knowledge bases so customers can get the help they need.
Crisp’s easy-to-use platform and free plan suit businesses just starting out, while higher plans offer additional features to grow with your company.
Pricing:
Basic: Free – Includes website chat widget and shared inbox for up to two seats
Pro: $25/month – Adds advanced integrations with unlimited history and chat triggers
Unlimited: $95/month – Includes chatbots, audio and video chat, and automated campaigns
5. Gorgias
Source: Gorgias.com
Gorgias is designed for e-commerce brands to manage customer support across channels like email, live chat, and social media.
The platform pulls customer order data directly into the support conversation, which makes it easy for support agents to handle order inquiries, refunds, and exchanges efficiently.
This tool uses AI automation to handle common customer questions. With integrations for major e-commerce platforms like Shopify, Magento, and WooCommerce, Gorgias helps simplify customer service and boost conversion rates.
Pricing:
Pro: $360/month for 2,000 helpdesk tickets
Pro (10% Automation): $666/month for 2,000 helpdesk tickets and 200 automated tickets
Pro (20% Automation): $810/month for 2,000 helpdesk tickets and 400 automated tickets
Pro (30% Automation): $1000/month for 2,000 helpdesk tickets and 600 automated tickets
6. Help Scout
Source: Helpscout.com
Help Scout is a customer-first platform offering personalized support while providing teams AI-powered tools to improve workflows.
It offers a shared inbox for managing customer interactions across email, live chat, and social media, along with features like AI drafts and AI answers to reduce response time.
Help Scout also includes a self-service knowledge base to help customers find answers on their own.
The platform is suitable for small to mid-sized businesses that want to deliver high-quality customer service without overloading their teams.
Pricing:
Standard: $25/user/month for 2 shared inboxes, live chat, and AI drafts
Plus: $50/user/month for 5 shared inboxes, AI assist, AI summarize, and custom reports
Pro: $65/user/month (annual only)for 25 shared inboxes, advanced API access, and HIPAA compliance
7. Olark
Source: Olark.com
Olark provides AI-powered live chat solutions that help businesses engage customers in real time.
It features a customizable chatbox, robust automation tools, and practical AI capabilities that help reduce workload by managing common inquiries.
With integrations for over 100 tools, such as CRM and helpdesk platforms, Olark supports teams in providing customer support.
It also allows team collaboration through shared shortcuts and canned responses. Olark’s detailed live chat analytics provide actionable insights that help businesses refine their customer service strategies.
Pricing:
Olark Standard: $29/month per seat with customizable chatbox and advanced integrations
Olark Pro: Custom pricing for AI-powered automation and dedicated account management
Ready for better customer support? Explore Odin AI now!
Why Switching From Tidio Could Benefit Your Business
Choosing the right live chat software is important for effectively managing customer conversations.
While Tidio is a reliable option, many businesses seek a Tidio chat alternative to overcome its limitations, such as higher pricing tiers and fewer key features.
Here’s how making the switch could benefit your business:
More Advanced Features for Better Customer Engagement
Many Tidio chat alternatives have advanced key features that enhance customer interactions.
For example, some chatbot platforms offer real-time chat translation, which allows businesses to serve a global audience without language barriers.
Additionally, these alternatives often provide multi-channel communication so businesses can manage customer conversations across various platforms, including Facebook Messenger and Apple Business Chat, all within one dashboard.
Cost-Effective Options for Small Businesses
Tidio’s pricing plans might not be ideal for small businesses or startups looking to keep costs down. Many Tidio chat alternatives provide more flexible pricing structures, including free plans with basic live chat functionality. These solutions often include essential features such as:
Unlimited chats
Team inboxes
Canned responses
This makes them ideal for businesses that need affordable but reliable customer support software without sacrificing quality.
Better Customization and Integration
Customization is important for businesses wanting to maintain brand consistency in their customer support efforts.
Several Tidio alternatives offer greater flexibility in customizing chat widgets to align perfectly with the company’s branding.
These platforms also provide better integration with essential business tools, which include:
CRMs
Email marketing software
Ecommerce platforms
Odin AI offers robust customization and integration capabilities which make it an excellent option for businesses looking to improve their live chat experience.
Odin AI integrates seamlessly with tools like Slack, Google Workspace, and Microsoft Teams so businesses can sync their chat data and provide real-time updates during customer conversations.
Take your customer service up a level with Odin AI’s AI-powered tools.
Recommended Reading
Salesforce Integration with Odin’s AI Agent: A Powerful Duo
How to Evaluate and Choose the Right Live Chat Tool
When searching for the right live chat software, it’s important to consider several key features that will meet your business’s needs. Not all platforms are equal, and choosing the right solution can have a significant impact on how well your customer support agents handle customer queries.
Below are some methods and techniques to help you identify the best Tidio chat alternatives for your company.
Live Chat Functionality
Make sure that the live chat system provides real-time messaging, which is vital for customer satisfaction. A good live chat app should have features like:
Real-time notifications
Customizable chat widget
Intelligent chat routing
Queue management
Chat transcripts and history
These key features help support agents respond promptly and provide a smooth experience for customers.
Automation Capabilities
AI-powered automation can significantly improve how businesses manage routine customer queries.
Odin AI provides advanced automation tools, such as AI-driven chatbots, to handle common user inquiries and manage customer interactions seamlessly.
These automation features save time for customer support agents by efficiently resolving frequently asked questions, while also improving the overall customer experience by ensuring faster response times and accurate, AI-generated solutions.
Multilingual Support
If your business serves a global audience, real-time chat translation and support for multiple languages are essential.
These key features guarantee that your support team can communicate effectively with customers, regardless of language barriers.
Analytics and Reporting
Understanding how your live chat software is performing is important for improving customer service over time.
A reliable live chat system should offer advanced features for comprehensive analytics and reporting. These key features allow businesses to track important metrics such as:
Customer satisfaction
Response times
Conversation volumes
For instance, Odin AI provides customer service software with detailed reporting tools that offer insights into managing customer queries. Tracking these metrics enables businesses to continuously improve their support strategies.
File Sharing and Media Support
Having the ability to share files, such as screenshots or documents, through the chat is crucial, especially for technical support.
This feature helps your customer support agents resolve issues faster by providing customers with direct visual aids.
See how Odin AI can make your customer interactions easier—book a demo!
Recommended Reading
10 Best Practices for Training an AI Chatbot: Top Strategies
Why Odin AI is the Best Tidio Alternative
Odin AI stands out as the best Tidio alternative.
With its powerful key features designed to streamline customer support software, Odin AI offers everything from advanced live chat capabilities to seamless integration with your existing tools.
With AI-powered automation, a user-friendly live chat app, and the ability to integrate with CRMs, social media, and email marketing platforms, it guarantees that your customer support agents can work efficiently and deliver a personalized experience.
For businesses looking for scalability, better customization, and cost-effective options, Odin AI is the clear leader among Tidio alternatives.
Ready to see how Odin AI can change your customer support?
Book a demo today and discover how our platform can help you manage your customer conversations more effectively and grow your business with ease.
Have more questions?
Contact our sales team to learn more about how Odin AI can benefit your business.
FAQs About Tidio Alternatives
Several alternatives may be better than Tidio depending on your business needs. Platforms like Odin AI, Zendesk, and Freshdesk offer advanced automation, better integration options, and customization. For instance, Odin AI provides AI-powered tools for live chat support which make it ideal for businesses that need scalable, efficient, and multi-channel customer service.
Tidio can be worth it for businesses that need basic live chat features and integrations. However, if you're looking for more robust features like AI-powered chatbots, real-time translation, or deeper customization, exploring Tidio alternatives like Odin AI may offer better value for your investment.
No, Tidio is not completely free. It offers a free plan with limited features like a basic chat widget and a limited number of chats. To unlock more advanced features, such as chatbots, you would need to upgrade to one of their paid plans.
To use Tidio for free, you can sign up for their free plan, which includes basic live chat functionality. Keep in mind that the free plan comes with limitations on the number of chats and features available. For more comprehensive options, other platforms like Odin AI also offer free trials or limited free versions with powerful features.
Tidio's free plan limits the number of live chats and restricts access to features like chatbots, integrations, and analytics. If your business requires more advanced capabilities or scalability, exploring paid alternatives like Odin AI can give you access to robust features like AI-powered chatbots and multi-channel support.
Many live chat platforms integrate with CRMs, but Odin AI excels in this area. It offers seamless integration with tools like Salesforce, HubSpot, and other CRM systems so businesses can manage customer data efficiently while streamlining customer conversations.
Tidio offers basic multi-channel support, but if you're looking for more comprehensive options, platforms like Odin AI provide deeper integration with channels like email, social media, and messaging apps, all within a single dashboard.
Yes, Tidio allows basic customization of the chat widget, but the level of customization is limited. If your business needs a fully customizable chat widget that aligns with your brand, Odin AI offers more flexibility in design and functionality.
Many Tidio alternatives offer superior automation features compared to Tidio. For instance, platforms like Odin AI, Zendesk, and Freshdesk come with AI-powered automation tools that can handle routine customer inquiries, manage tickets, and provide real-time support, which reduces the workload of customer support agents.
Yes, most Tidio alternatives allow for chat history migration. Depending on the platform, you may need to use integrations or export/import features to transfer your chat data. Platforms like Odin AI offer seamless data migration tools to help businesses switch without losing important customer interactions.